Contact support
Email support@get-gras.com with a description of the problem, your app or browser version, and what you expected to happen. Do not send passwords, verification codes, or full card details.
Open or view your support cases. Sign in to keep messages and case updates attached to your account.
Account & privacy
Reset your password if you use email and password. If you registered with Apple or Google, use the same sign-in provider.
On the web, open Settings → Data & privacy to download your data or delete your account. On iPhone, open Settings → Privacy and account. Deletion is permanent and requires identity confirmation; removing the app does not delete your account.
If you cannot sign in or need help with retained records, email support@get-gras.com. Our Privacy Policy explains deletion, retained business records, and your choices.
Bookings & payments
Contact your independent Pro about service times, changes, work quality, or an invoice correction. Gräs provides the platform; the Pro performs the service. Contact support for a problem using the platform or processing a payment.
Business owners manage their Gräs subscription in subscription settings and the linked Stripe billing portal. Cancel before renewal to avoid the next billing period. Removing the app does not cancel a subscription.
For optional service texts, reply STOP to opt out or HELP for help. See the SMS program details.
Report a safety concern
Use available report and block controls in the app, or email support@get-gras.com with the relevant job, message, or profile and a description of the concern. Include only information needed to investigate.
For an immediate threat or emergency, contact local emergency services. Gräs support is not an emergency service.